Effective Date: January 10, 2026
Sea of Glass LLC (“we,” “our,” or “us”) is a U.S.-based e-commerce company registered in Wyoming (EIN: 33-3351517, Registration No.: 2025-001609827), specializing in adult products. Our core operations are based in China, with products shipped globally via U.S. warehouses or efficient logistics. We are committed to providing a satisfactory shopping experience while prioritizing hygiene, safety, and compliance with relevant laws. This Refund and Returns Policy outlines the terms for returns, exchanges, and refunds for purchases made on our website.
As an online store focused on adult products, many items are intimate or personal in nature, subject to strict hygiene standards. We do not accept returns or exchanges for certain products once they have been opened or used, to protect the health and safety of all customers. By purchasing from us, you agree to this policy. Our site is intended for individuals aged 18 and older only.
We comply with applicable consumer protection laws, including the California Consumer Privacy Act (CCPA/CPRA) and other regulations. If you have questions about your rights, please contact us.
1. General Return Window
You may return eligible products within 14 days of delivery for a refund or exchange, provided they meet our conditions below. The 14-day period starts from the date you receive the item (as confirmed by tracking information). Late returns will not be accepted.
For refunds, we will process them to your original payment method within 3-7 business days after receiving and inspecting the returned item. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). Please note: A restocking fee of 5% of the product price may apply for returns due to customer reasons (see Section 3.1 for details).
2. Eligible for Returns or Exchanges
To be eligible, the product must be:
- Unused and in its original condition (no signs of wear, damage, or alteration).
- In the original packaging, with all tags, labels, and accessories intact.
- Accompanied by proof of purchase (e.g., order number or receipt).
We inspect all returns upon receipt. If the item does not meet these criteria, we reserve the right to refuse the return and ship it back to you at your expense.
3. Items Not Eligible for Returns or Exchanges
Due to the sensitive and hygienic nature of adult products, the following items are non-returnable and non-exchangeable once the packaging has been opened, removed, or the product has been used:
- Intimate apparel and undergarments: Including lingerie, underwear, bras, socks, stockings, pantyhose, and any skin-contact clothing items. These are considered final sale due to direct skin contact and hygiene risks.
- Personal hygiene and intimate devices: Such as condoms, lubricants, vibrators (e.g., bullet vibrators, rabbit vibrators), dildos, anal toys, massage wands, prostate massagers, and any insertable or body-contact devices. Once unsealed or used, these cannot be resold for health and safety reasons.
- Any product marked as “Final Sale” or “Non-Returnable” on the product page.
- Customized or personalized items (e.g., engraved or made-to-order products).
- Digital products or downloadable content (if applicable).
Even if unopened, returns may be denied if the packaging shows tampering or if hygiene seals are broken. This policy is in place to comply with health regulations and protect all customers from potential contamination.
3.1 Restocking Fee Policy
If the return or exchange is due to customer reasons (such as change of mind, wrong size selection, did not like the product, ordered by mistake, etc.), a restocking fee of 5% of the product price will be deducted from the refund amount. This fee helps cover the costs of inspection, repackaging, and inventory restocking.
No restocking fee will be charged if the return is due to our error or product quality issues (e.g., defective item, wrong item sent, damaged during shipping). In such cases, we will cover return shipping costs (if applicable) and provide a full refund or exchange free of charge.
4. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and details. We will provide a free return label (if applicable) and offer a full refund, exchange, or replacement at no extra cost and without any restocking fee. For adult products, we may require disposal of the item instead of return due to hygiene concerns.
5. Return Process
- Contact us via Email (zj60092@gmail.com) or WhatsApp (+8613770407616) with your order number, reason for return, and photos (if applicable).
- We will review and approve eligible returns within 2-3 business days.
- Pack the item securely in its original packaging and ship it to the provided return address.
- Once received and inspected, we process your refund or exchange (deducting restocking fee if applicable).
You are responsible for return shipping costs unless it’s our error. We recommend using tracked shipping for protection. Lost returns are not our responsibility.
6. Return Addresses
- For U.S. and North American returns: 219 W 16th St Ste 218, Cheyenne, WY 82001, USA.
- For returns within China: 99 Zhengda Road, Huai’an City, Jiangsu Province, China
- For international returns: Please contact us for the appropriate address based on your location to minimize shipping costs and customs issues.
Note: Customs duties or taxes on returns are your responsibility. We advise checking local regulations before returning.
7. Refunds
Refunds are issued to the original payment method. Processing times:
- Credit cards/PayPal: 3-7 business days after approval.
- Bank transfers (if applicable): Up to 10 business days.
Partial refunds may apply for items returned without original packaging or with minor issues. A 5% restocking fee may be deducted for eligible returns due to customer reasons. No refunds for shipping, gift wrapping, or promotional discounts.
8. Exchanges
Exchanges are available for eligible items of equal or lesser value. If the replacement is more expensive, you’ll pay the difference. We cover shipping for exchanges due to our error. For customer-initiated exchanges, a 5% restocking fee may apply.
9. Changes to This Policy
We may update this policy. Changes will be posted here with the new effective date. For material changes, we’ll notify you via email or site notice.
10. Contact Us
For questions or to initiate a return:
- Email: zj60092@gmail.com
- WhatsApp: +8613770407616
- Address: 219 W 16th St Ste 218, Cheyenne, WY 82001, USA
This policy is governed by U.S. law, with disputes resolved in Wyoming courts.