Our Comprehensive Services
At Sea of Glass, we go beyond just selling adult products. As a fully registered U.S. e-commerce company (Wyoming, EIN: 33-3351517, Registration No.: 2025-001609827), we provide a complete, professional, discreet, and customer-focused service experience. From browsing to delivery and beyond, everything is designed for your convenience, privacy, and satisfaction.
1. Product Sourcing & Quality Assurance
- We carefully select high-quality adult products from trusted global manufacturers.
- All items undergo strict quality checks (material safety, functionality, packaging integrity).
- Prioritize body-safe materials (medical-grade silicone, ABS plastic, etc.) where applicable.
- Clear product descriptions with accurate sizing, features, and usage notes.
We source responsibly — ensuring compliance with U.S. and international safety standards (FDA guidelines for applicable categories, REACH for EU markets, etc.).
2. Discreet & Private Shopping Experience
- Website Security: Full SSL encryption, no adult keywords in URLs or page titles.
- Billing Privacy: Neutral merchant name on statements (e.g., “Sea of Glass Online” or “SG Retail”).
- Packaging: 100% plain outer box — no logos, product names, images, or any indication of contents.
- Shipping Labels: Neutral sender address (U.S. or China warehouse).
Your privacy is protected at every step.
3. Fast & Reliable Global Shipping
- U.S. Warehouse Shipping — Fastest option for North American customers (3–10 business days).
- International Shipping — Efficient routes from China with major carriers (7–25 business days depending on destination).
- Real-Time Tracking — Provided for every order.
- Discreet Delivery — Plain packaging + low-value customs declaration (where legally compliant).
See our Delivery page for full details, estimated times, and customs information.
4. Secure & Flexible Payment Options
- Major credit/debit cards (Visa, Mastercard, American Express)
- PayPal (buyer protection included)
- Apple Pay & Google Pay (select regions)
- Full encryption + PCI DSS compliance
- Neutral billing descriptor for maximum privacy
All payments are processed securely — we never store full card details.
5. Professional Customer Support
- 24/7 Availability — We reply within 24 hours (often much faster on weekdays).
- Multiple Channels:
- Email: zj60092@gmail.com
- WhatsApp: +8613770407616 (fastest response, supports text, voice, photos)
- Languages: English (primary), Chinese support available.
- Personalized Assistance: Order tracking, sizing advice, product recommendations, returns/exchanges guidance.
We treat every inquiry with care and discretion.
6. After-Sales & Returns
- 30-Day Return Window — For eligible items (see Refund and Returns Policy).
- Hygiene Policy — Strict rules for intimate products (non-returnable once opened/used for health & safety).
- Defective/Damaged Items — Free replacement or refund (contact us within 7 days with photos).
- Easy Process — Just reach out via email/WhatsApp — we guide you step by step.
7. Additional Value-Added Services
- Size Guide — Detailed charts for lingerie, stockings, and more (Asian vs. EU/US sizing).
- Product Education — Clear usage instructions and safety tips on product pages.
- Exclusive Offers — Newsletter sign-up for discounts, new arrivals, and promotions (you can unsubscribe anytime).
- Account Features — Save addresses, view order history, manage subscriptions.
We’re Here for You Whether you’re shopping for the first time or a returning customer, our goal is to make every interaction smooth, safe, and satisfying.
Have questions or need help with anything? Contact us anytime — we’re always ready to assist!
Email: zj60092@gmail.com WhatsApp: +8613770407616
Your trust and satisfaction are what drive us forward. 🌊